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FEC Policies

Refund Policy

1. Membership and Application Fees

  • Copies of the relevant banking documents (deposit slips or bank transfer confirmations) must be submitted, along with a copy of the receipt (if issued).
  • The documents shall be sent by the Membership Officer in an official email addressed to the Council’s Financial Director.
  • Upon receipt of the complete documents, the required financial procedures will be initiated.
  • The refunded amount shall be processed within one (1) month from the date of receipt of the complete documentation.
  • Refunds shall be made via bank transfer or bank cheque, while minor amounts may be refunded in cash.

2. Training

    Non-Refundability of Fees

    Subscription fees are non-refundable if the company or the trainee cancels participation within five (5) working days prior to the start of the training. The seat shall be deemed fully reserved, regardless of whether payment has been completed.

    No-Show Without Prior Notice

    Fees are non-refundable in cases of non-attendance without prior notice.

    However, a substitute participant may be nominated up to twenty-four (24) hours prior to the commencement of the program.

    Council’s Right to Cancel or Postpone

    A full refund shall be granted only if the Council cancels or postpones the training and the rescheduled date is not suitable for the trainee.

    Cancellation Due to Insufficient Enrollment

    If the program is cancelled due to insufficient enrollment, the trainee may either receive a full refund or opt to transfer the paid amount to another date or service offered by the Council.

    Refund Processing Timeline

    Refund requests shall be processed within thirty (30) working days from the date of submission of the refund request along with the required payment details.

    3. Exhibitions

    • Exhibition space becomes binding upon signing the application form and the participation contract.
    • Withdrawal is permitted only if the company submits written notice at least two (2) months prior to the exhibition and secures a replacement company to occupy the same space.
    • If no replacement company is secured, the company remains fully obligated to complete all participation procedures.
    • Failure to complete participation will result in the company bearing 100% of the exhibition cost without any support and may lead to blacklisting in case of non-payment.
    • If a replacement company is secured, the necessary amendments will be coordinated, and any amount paid shall be refunded through the original payment channel.

    Refund Processing Timeline

    Refunds shall be processed through the original payment channel, with no specific processing timeframe.

    The company may request transferring the paid amount to another exhibition, subject to the approval of the Food Export Council and its partners from the organizing entities.

    4. Trade Missions

    • Once the company applies for a trade mission, submits the request, and pays the participation fee, cancellation is not permitted, and the fee is non-refundable.

    Contact Us

    For questions about this policy, please contact: Food Export Council (FEC)
    Email: [email protected]
    Address: Cairo, Egypt.